Conversations pricing
that scales with your business
Start free with unlimited inbound messages. Upgrade as your team needs more replies, seats or channels.
4.7/5 on G2 | No credit card required!Free
Start chatting with customers at no cost
$0/month
50 outbound interactions/mo
Starter
For small teams managing everyday conversations
$29/month
Overage: $0.035
Growth
For growing teams with higher chat volume
$85/month
Overage: $0.030
Business
For businesses that need more scale and control
$219/month
Overage: $0.025
Features
Free
Starter
Growth
Business
Core Features
Outbound interactions/mo
Inbound messages
Seats
Active channels
Overage rate
Third-party wallet 
WhatsApp broadcasts
Inbox
Conversation assignment
Conversation status
Status & channel filters
Contact search
Subscriber limit
Welcome message
Away message
Operating hours
WhatsApp Business API
View rate cardMessaging templates
Marketing broadcasts
Broadcast scheduling
Broadcast delivery report
Chat Widget
Widget channel selection
Enginemailer branding removal
Widget customisation
Embed code
See what our happy customers are saying!
Frequently Asked Questions (FAQs)
The Free Conversations plan includes 50 outbound interactions per month, unlimited inbound messages, 1 seat, 2 active channels, third-party wallet access and a 7-day AI Agent trial.
Outbound interactions are messages sent by your team or AI Agent to a customer. Your Conversations plan is based on how many outbound interactions you send each month.
Yes. Inbound customer messages are unlimited on every Conversations plan, including the Free plan.
Active channels are the messaging channels connected to Conversations, such as WhatsApp and Website Chat. Every Conversations plan includes 2 active channels, so you can connect both supported channels from the Free plan.
The AI Agent is available as an add-on for paid Conversations plans. Free plan users can try it with a 7-day trial, and will need to move to a paid Conversations plan to continue using the AI Agent after the trial ends.
Yes. Replies sent by the AI Agent count as outbound interactions, the same as replies sent by your team. There is no separate AI usage meter.
WhatsApp broadcasts are charged separately through the third-party wallet and follow Meta’s WhatsApp messaging rates. They are not deducted from your monthly outbound interactions. See the rate card for country-specific charges.
On paid plans, extra outbound interactions are charged based on your plan’s overage rate, up to a soft cap equal to your monthly interactions cap. Once the cap is reached, outbound messages pause until the next cycle or until you upgrade.
Yes. You can change your Conversations plan as your outbound usage, seat requirements or AI Agent needs change.
Start with Free if you want to test Conversations with WhatsApp and Website Chat. Choose Starter when you need more outbound interactions, Growth for small teams that need more seats, and Business for higher-volume teams.
