Your Team Is Losing Enquiries Because They’re Spread Across Too Many Apps
Shared Inbox brings every customer conversation into one place. WhatsApp, website chat, every channel your team handles. Assign, track and follow up without anything falling through the cracks.
One Inbox. Every Channel. Your Whole Team.
When enquiries come in from multiple places and land with different people, things get missed. Shared Inbox gives your team a single workspace to manage every conversation so every lead gets a reply and every customer gets followed up.
Centralise incoming chats
Messages from multiple connected channels land in one inbox. No more switching between apps to see what’s come in. Your whole team sees every conversation from a single workspace.
Supported channels: WhatsApp and Website Chat
Manage conversations as a team
Assign each conversation to the right person, see who is handling what, and make sure no enquiry goes unanswered. Clear ownership means faster replies and fewer things slipping through.
Grow subscribers from real conversations
Every chat is an opportunity. Collect customer details as your team handles enquiries, add them to your subscriber list, and follow up with email campaigns when the moment is right.
Add a chat widget to your website
Place a chat widget on your website and let visitors start a conversation with a single tap. Choose between a live website chat or a direct WhatsApp link. Every message comes straight into your Shared Inbox so your team can pick it up immediately.
Let AI handle the repetitive stuff
Train an AI Agent to answer your most common questions, collect customer details and pass conversations to your team when a human touch is needed. Your team stays focused on the conversations that matter.
Explore AI AgentSee what our happy customers are saying!
Frequently Asked Questions
Shared Inbox is part of Enginemailer Conversations. It brings customer messages from WhatsApp, Website Chat and other connected channels into one workspace so your team can view, assign and follow up on every enquiry without switching between apps.
Shared Inbox gives your team one place to view, assign and manage customer conversations, so enquiries are easier to track and follow up on.
Shared Inbox supports the connected channels available in Enginemailer Conversations, including WhatsApp and Website Chat.
Yes. You can assign conversations to team members so everyone knows who is handling each enquiry.
Shared Inbox helps you collect customer details from real conversations, so you can grow your subscriber list and follow up with future email campaigns.
No. Shared Inbox is where your team manages conversations. WhatsApp Marketing focuses on sending broadcasts, managing templates and continuing customer conversations through the official WhatsApp Business API.
Yes. You can add the AI Agent to handle common enquiries automatically, collect customer details and pass conversations to your team when a human touch is needed. Everything stays in the same Shared Inbox.
The number of seats depends on your plan. The Free Forever plan includes 1 seat. To get more seats, you can upgrade to a paid plan that includes the team size you need.
Stop letting enquiries slip through the cracks
Start free and bring every customer conversation into one inbox your whole team can work from.