Which channels does Conversations support?

Conversations launches with WhatsApp and Website Chat, both managed from one shared inbox. More channels may be added in future.

What is Website Chat?

Website Chat lets visitors message your team directly from your website. Their chats appear inside Conversations, so your team can manage website enquiries together with WhatsApp messages.

Can I start with just one channel?

Yes. You can start with the channel that fits your business first, then manage WhatsApp and Website Chat together from Conversations when both are connected.

Can I use Conversations without the AI Agent?

Yes. Conversations works as a shared inbox for WhatsApp and Website Chat. The AI Agent is optional and can be added when your team wants extra help handling common enquiries.

What can the AI Agent help with?

The AI Agent answers common questions using your knowledge base, collects customer details and opt-ins, and hands conversations to your team when human support is needed.

Does the AI Agent replace my team?

No. It helps reduce repetitive replies, but your team stays in control. When a conversation needs a human, the AI Agent can hand it over to your team.

Can Conversations help grow your email list?

Yes, when you add the AI Agent. It can collect customer details and marketing consent during conversations, then add opt-in contacts to your chosen email segment.

Can I send WhatsApp broadcasts with Conversations?

Yes. WhatsApp broadcasts are supported through wallet top-up, so you can send approved WhatsApp marketing messages when needed.

How much does Conversations cost?

Conversations offers a Free plan and paid plans based on your monthly outbound interactions. See the pricing page for full plan details, AI Agent pricing and WhatsApp broadcast rates.

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Stop Losing Leads To Slow Replies And Scattered Chats

Q: What is Enginemailer Conversations?

Enginemailer Conversations is a shared inbox for managing customer chats from WhatsApp and Website Chat in one place. It helps your team stay organised, respond faster, and keep conversations easier to manage.

Enginemailer Conversations brings your WhatsApp, Website Chat and Shared Inbox together so you can respond faster, automate the repetitive stuff, and turn every enquiry into a subscriber or a sale.

Stop Losing Leads To Slow Replies And Scattered Chats

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4.7/5 on G2 | No credit card required!

Everything Your Team Needs To Manage Conversations At Scale

Most businesses are managing customer messages from three different apps, missing enquiries, and losing leads to slow follow up. Conversations brings it all into one place. WhatsApp, Website Chat, Shared Inbox, and AI. Nothing slips through.

Shared Inbox

Every enquiry, from every channel, lands in one inbox your whole team can see. Assign conversations, track progress, and make sure no lead goes cold. Whether you’re a team of two or ten.

Explore Shared Inbox

WhatsApp Marketing

Reach customers where they actually read messages. Send marketing broadcasts through the official WhatsApp Business API. Bring replies straight into your shared inbox and keep the conversation going.

Explore WhatsApp Marketing

AI Agent Add-On

Your AI Agent works 24/7. It answers enquiries from your own knowledge base, collects customer details, and adds them to your subscriber list. All without your team lifting a finger.

Explore AI Agent

See what our happy customers are saying!

Best Email Marketing Software!

Enginemailer is the best when it comes to deliverability. The pricing is also very friendly to startups and small businesses.

Totally satisfied with Enginemailer

Our company has been using Enginemailer for its ease of use and affordability. It is a straightforward email marketing software making it easy to use.

Well this is great newsletter software

...a great software, excellent and fantastic to use. I love it now and I think I have found I hope the very best newsletter software ever.

Easy to use, great layout.

It does it all. Forms, reports, landing pages, campaigns, Easy to connect domains. Customer service is very responsive.

Value for money & user friendly features

Enginemailer support team scores the highest for their support compared to any other email platform.

A Fantastic Team With An Excellent System

The interface, the usability are very smooth and easy to operate. The template editor is very easy to use with a lot of modern and great designs.

Perfect for New Email Marketers

Enginemailer has been fantastic. I'm genuinely satisfied with it, which is rare for me with products like this!

Efficient, Reliable and Easy to Use

The platform is intuitive and user-friendly, even for team members who are not tech-savvy. Setting up email templates, managing contact lists, and tracking campaign performance is incredibly easy and efficient.

Perfect for Beginners & Advanced Users

Enginemailer is incredibly easy and straightforward to use. The customer support is outstanding.

Frequently Asked Questions

What is Enginemailer Conversations?

Enginemailer Conversations is a messaging module that helps businesses send WhatsApp marketing broadcasts, manage customer chats across multiple channels from a single inbox, automate replies with an AI Agent and build your subscriber list.

What is the Shared Inbox?

Shared Inbox brings all your customer conversations from WhatsApp, Website Chat, and other connected channels into one place. Your team can view, assign, and follow up on every enquiry without switching between apps or missing messages.

Does Conversations include WhatsApp Marketing?

Yes. Conversations includes WhatsApp Marketing through the official WhatsApp Business API. You can manage message templates, send broadcasts to your subscribers, and manage all replies from your shared inbox.

What can the AI Agent do?

The AI Agent answers customer enquiries automatically using your own FAQs, documents and product information. It collects customer details as it chats, adds them to your subscriber list, and hands over to your team when a human touch is needed. All round the clock.

How much does Enginemailer Conversations cost?

You can start using Enginemailer Conversations for free. The Free Forever plan includes unlimited inbound messages, 50 outbound interactions per month, 2 active channels and 1 seat. Paid plans start from $29/month, with higher limits, more seats and AI Agent add-on access. WhatsApp broadcasts are charged separately through Enginemailer’s third-party wallet.

Does Conversations work with my existing Enginemailer account?

Yes. Conversations is built into Enginemailer. If you already have an account, you can activate Conversations from your dashboard. No separate signup needed.

Ready to turn every chat into a customer?

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